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Customer service

Your orders are processed within 24 hours after they are received and delivery is generally within 2 to 3 working days.

Orders placed on the weekend or an official holiday are processed on the first following working day.

In the event that you do not receive timely delivery of your order, please contact our Customer Service by e-mail at or by telephone at +41 (0)21 971 20 26.

We are available by phone Monday – Friday, 08:30 - 17:00 (CET).

Delivery charges

Shipping costs are free for all online orders